Frequently Asked Questions

Moneybro is a digital lending platform of JMJ Fintech Limited, an RBI-registered Non-Banking Financial Company (NBFC). It enables customers to apply for loans online in a simple, secure, and transparent manner.

All loans are offered and disbursed by JMJ Fintech Limited. Moneybro is the digital platform through which loan applications are processed.

We offer loan products such as payday loans and personal loans through Moneybro platforms, depending on eligibility and internal policies.

You can apply through the Moneybro website or mobile app by:

• Filling out the online application form
• Completing KYC verification
• Submitting the required documents digitally

Typical requirements may include:

• Identity proof, such as Aadhaar and PAN
• Address proof
• Income proof, such as salary slips, bank statements, or financials

Additional documents may be requested based on the loan type.

Eligibility is assessed using factors such as:

• Income and repayment capacity
• Credit history
• Existing financial obligations
• Internal risk-assessment policies

Loan-processing timelines may vary. Digital applications are processed faster, subject to successful verification and approval.

Loan amounts are credited directly to your bank account. Moneybro does not route funds through any third-party account.

Interest rates and applicable charges, including processing fees and other costs, will be clearly disclosed in the Key Fact Statement (KFS) and loan agreement before you accept the loan.

No. All charges are transparently disclosed upfront in accordance with regulatory requirements.

Yes. Prepayment or foreclosure may be allowed according to the terms of your loan agreement. Applicable charges, if any, will be disclosed in advance.

Delayed payments may attract penal charges and may affect your credit score. We recommend timely repayment to avoid additional costs.

Yes. We follow strict data-protection and security practices. Your data is used only for loan processing and related purposes in accordance with applicable laws.

Your data may be shared with authorized service providers strictly for processing your loan application and in compliance with applicable regulations.

Email support@moneybro.in or call +91 9048890000. The current Contact Us page is treated as the canonical source for support details.

Contact the Grievance Redressal Officer (Digital Loan):

If your complaint is not resolved within the prescribed time, you may approach the RBI Ombudsman under the Integrated Ombudsman Scheme.

Yes. You may have a cooling-off or look-up period under applicable guidelines, during which you can exit the loan by repaying the principal and applicable charges as disclosed.

Moneybro is a digital platform. The lending entity is JMJ Fintech Limited, which is registered with the Reserve Bank of India as an NBFC.

Loan availability may depend on serviceability and internal policies. Please check your eligibility during the application process.

Yes. Electronic agreements executed through legally recognized methods are valid and enforceable under applicable laws.